What makes this resume great
This resume is a great example for a Service Desk Technician because it highlights relevant technical skills, showcases progressive experience in IT support roles, and demonstrates a clear educational background in Information Technology. The candidate lists both Windows and Mac OS expertise, as well as hands-on experience with ticketing systems and Active Directory, which are crucial for the role. The work history shows growth from intern to technician, indicating career development and reliability. The resume also includes customer service and troubleshooting skills, which are essential for effective service desk performance. The inclusion of a LinkedIn profile and personal website adds professionalism and credibility.
Resume summary examples for Service Desk Technician
Example #1
Strong Summary
Detail-oriented Service Desk Technician with 5+ years of experience providing technical support, troubleshooting, and customer service in fast-paced environments. Skilled in Windows and Mac OS, Active Directory, and remote desktop solutions. Proven ability to resolve complex technical issues efficiently and improve user satisfaction.
Weak Summary
I have worked in IT support for a few years and know how to fix computers. I am good with people and can use different operating systems.
Example #2
Strong Summary
Experienced IT professional with a strong background in technical support, network troubleshooting, and hardware installation. Adept at managing ticketing systems and delivering high-quality service to end users.
Weak Summary
I have done IT work and can help people with their computer problems. I know about networks and hardware.
Example #3
Strong Summary
Service Desk Technician with a track record of reducing ticket resolution times and enhancing user experience through effective communication and technical expertise.
Weak Summary
I have worked at a helpdesk and can talk to users to help them with their issues.
Resume achievement examples for Service Desk Technician
Example #1
Strong Achievement
Resolved over 1,200 technical support tickets annually with a 98% customer satisfaction rating at Tech Solutions Inc.
Weak Achievement
Helped users with their technical problems at Tech Solutions Inc.
Example #2
Strong Achievement
Reduced average ticket resolution time by 30% through process improvements and proactive troubleshooting at Bright IT Services.
Weak Achievement
Worked on tickets and tried to solve them quickly at Bright IT Services.
Example #3
Strong Achievement
Trained and onboarded 5 new helpdesk interns, improving team efficiency and knowledge sharing at City College IT Helpdesk.
Weak Achievement
Helped new interns learn the job at City College IT Helpdesk.
Essential skills for a Service Desk Technician
- Technical Support
- Windows OS
- Mac OS
- Active Directory
- Ticketing Systems
- Customer Service
- Troubleshooting
- Remote Desktop
- Network Support
- Hardware Installation
Resume best practices
Tailor Your Resume for a Service Desk Technician
Customize your resume for the specific position you're applying for. Use keywords from the job description and highlight the most relevant experience.
Keep It Concise and Focused
Ideally, your resume should be one page (two if you have extensive experience). Focus on achievements and essential information and avoid fluff.
Use a Clean, Professional Format
Stick to a simple layout with consistent font, spacing, and section headings. Use bullet points for readability. Avoid overly decorative fonts or colors.
Start with a Strong Summary
Write a compelling summary or objective at the top that briefly outlines your background, key skills, and what you bring to being a Service Desk Technician.
Emphasize Achievements Over Duties
Use bullet points to describe what you accomplished as a Service Desk Technician, not just what you were responsible for. Include measurable results when possible (e.g., "Increased sales by 25% in six months").
Use Action Verbs
Start bullet points with strong action verbs like "Led," "Developed," "Improved," "Streamlined," to convey impact and ownership.
Highlight Skills and Tools
Create a dedicated skills section that includes technical tools, software, or soft skills relevant to being a Service Desk Technician (e.g., Excel, Python, CRM systems, leadership, communication).
Include Education and Certifications
List your educational background and any relevant certifications or ongoing courses. Mention GPA if it’s strong (generally above 3.5) and you're early in your career.
Proofread Carefully
Avoid spelling or grammatical errors since they can be deal-breakers. Ask someone else to review your resume or use tools like Grammarly.