What makes this resume great
This resume is a great example for a Reservations Agent because it highlights relevant experience in hospitality and travel, showing a clear career progression. The candidate lists specific technical skills such as Opera PMS and reservation systems, which are highly valued in the industry. The education section is directly related to the field, and the work history demonstrates both longevity and advancement. The skills section is comprehensive, covering both soft and hard skills essential for the role. The resume is also well-organized and easy to read, making it attractive to employers.
Resume summary examples for Reservations Agent
Example #1
Strong Summary
Experienced Reservations Agent with over 5 years in hospitality and travel, skilled in Opera PMS, customer service, and conflict resolution. Proven ability to manage high-volume bookings and deliver exceptional guest experiences.
Weak Summary
I have worked in hotels and travel agencies and know how to make reservations.
Example #2
Strong Summary
Detail-oriented professional with a Bachelor’s in Hospitality Management and a track record of optimizing reservation processes and increasing guest satisfaction.
Weak Summary
I studied hospitality and can help with reservations.
Example #3
Strong Summary
Proficient in reservation systems and multitasking, with a strong focus on communication and problem-solving to ensure seamless guest experiences.
Weak Summary
I am good at talking to people and can use computers.
Resume achievement examples for Reservations Agent
Example #1
Strong Achievement
Increased booking accuracy by 25% at Grandview Hotel & Resorts through implementation of a double-check system, reducing guest complaints by 30%.
Weak Achievement
Helped make bookings more accurate at the hotel.
Example #2
Strong Achievement
Handled an average of 80+ daily reservation calls at Skyline Travel Agency, consistently maintaining a customer satisfaction rating above 95%.
Weak Achievement
Answered lots of calls and helped customers with reservations.
Example #3
Strong Achievement
Trained 5 new front desk associates at Cityline Suites, improving team efficiency and reducing check-in times by 15%.
Weak Achievement
Helped train new staff at the front desk.
Essential skills for a Reservations Agent
- Customer Service
- Reservation Systems
- Communication
- Problem Solving
- Attention to Detail
- Multitasking
- Microsoft Office
- Opera PMS
- Conflict Resolution
- Time Management
Resume best practices
Tailor Your Resume for a Reservations Agent
Customize your resume for the specific position you're applying for. Use keywords from the job description and highlight the most relevant experience.
Keep It Concise and Focused
Ideally, your resume should be one page (two if you have extensive experience). Focus on achievements and essential information and avoid fluff.
Use a Clean, Professional Format
Stick to a simple layout with consistent font, spacing, and section headings. Use bullet points for readability. Avoid overly decorative fonts or colors.
Start with a Strong Summary
Write a compelling summary or objective at the top that briefly outlines your background, key skills, and what you bring to being a Reservations Agent.
Emphasize Achievements Over Duties
Use bullet points to describe what you accomplished as a Reservations Agent, not just what you were responsible for. Include measurable results when possible (e.g., "Increased sales by 25% in six months").
Use Action Verbs
Start bullet points with strong action verbs like "Led," "Developed," "Improved," "Streamlined," to convey impact and ownership.
Highlight Skills and Tools
Create a dedicated skills section that includes technical tools, software, or soft skills relevant to being a Reservations Agent (e.g., Excel, Python, CRM systems, leadership, communication).
Include Education and Certifications
List your educational background and any relevant certifications or ongoing courses. Mention GPA if it’s strong (generally above 3.5) and you're early in your career.
Proofread Carefully
Avoid spelling or grammatical errors since they can be deal-breakers. Ask someone else to review your resume or use tools like Grammarly.