What makes this resume great
This resume is a great example for an Insurance Customer Service Representative because it highlights relevant work experience at multiple insurance companies, demonstrating industry expertise. The candidate lists a strong set of skills directly related to the role, such as claims processing, CRM software, and conflict resolution. The educational background in business administration supports the professional experience. The resume is well-organized, making it easy for recruiters to quickly assess qualifications. The inclusion of a LinkedIn profile and personal website adds credibility and professionalism.
Resume summary examples for Insurance Customer Service Representative
Example #1
Strong Summary
Dedicated Insurance Customer Service Representative with over 5 years of experience in claims processing, policy management, and customer support. Proven track record of resolving client issues efficiently and maintaining high customer satisfaction ratings. Skilled in CRM software, data entry, and conflict resolution. Committed to delivering exceptional service in fast-paced insurance environments.
Weak Summary
I have worked in customer service for a few years and know about insurance. I am good with people and computers.
Example #2
Strong Summary
Results-driven professional with a Bachelor of Business Administration and extensive experience supporting clients in the insurance industry. Adept at handling complex claims, explaining policy details, and ensuring compliance with company standards.
Weak Summary
I studied business and have worked in insurance. I can help customers with their questions.
Example #3
Strong Summary
Experienced in managing high-volume customer inquiries and claims for top insurance firms. Recognized for strong communication skills, attention to detail, and ability to resolve conflicts quickly.
Weak Summary
I have answered a lot of calls and emails at insurance companies. I am friendly and try to help people.
Resume achievement examples for Insurance Customer Service Representative
Example #1
Strong Achievement
Resolved over 95% of customer inquiries on first contact, contributing to a 15% increase in customer satisfaction scores at Allied Insurance Group.
Weak Achievement
Helped customers with their questions and tried to make them happy.
Example #2
Strong Achievement
Processed an average of 120 insurance claims per month with 99% accuracy, reducing claim processing time by 20%.
Weak Achievement
Worked on insurance claims and made sure they were done correctly.
Example #3
Strong Achievement
Trained and mentored 5 new team members, improving team productivity and reducing onboarding time by 30%.
Weak Achievement
Helped new employees learn their jobs.
Essential skills for a Insurance Customer Service Representative
- Customer Service
- Insurance Policies
- Claims Processing
- Problem Solving
- Communication
- Data Entry
- CRM Software
- Time Management
- Conflict Resolution
- Teamwork
Resume best practices
Tailor Your Resume for a Insurance Customer Service Representative
Customize your resume for the specific position you're applying for. Use keywords from the job description and highlight the most relevant experience.
Keep It Concise and Focused
Ideally, your resume should be one page (two if you have extensive experience). Focus on achievements and essential information and avoid fluff.
Use a Clean, Professional Format
Stick to a simple layout with consistent font, spacing, and section headings. Use bullet points for readability. Avoid overly decorative fonts or colors.
Start with a Strong Summary
Write a compelling summary or objective at the top that briefly outlines your background, key skills, and what you bring to being a Insurance Customer Service Representative.
Emphasize Achievements Over Duties
Use bullet points to describe what you accomplished as a Insurance Customer Service Representative, not just what you were responsible for. Include measurable results when possible (e.g., "Increased sales by 25% in six months").
Use Action Verbs
Start bullet points with strong action verbs like "Led," "Developed," "Improved," "Streamlined," to convey impact and ownership.
Highlight Skills and Tools
Create a dedicated skills section that includes technical tools, software, or soft skills relevant to being a Insurance Customer Service Representative (e.g., Excel, Python, CRM systems, leadership, communication).
Include Education and Certifications
List your educational background and any relevant certifications or ongoing courses. Mention GPA if it’s strong (generally above 3.5) and you're early in your career.
Proofread Carefully
Avoid spelling or grammatical errors since they can be deal-breakers. Ask someone else to review your resume or use tools like Grammarly.