What makes this resume great
This resume is a strong example for a Desktop Support role because it highlights relevant technical skills, such as Windows 10, Office 365, and Active Directory, and demonstrates a clear progression in IT support roles. The candidate has experience in both corporate and academic environments, showing adaptability. The resume also includes customer service skills, which are crucial for desktop support. The education section is directly related to the field, and the LinkedIn and personal website add credibility and professionalism.
Resume summary examples for Desktop Support
Example #1
Strong Summary
Detail-oriented Desktop Support Specialist with 5+ years of experience providing technical support in fast-paced environments. Skilled in troubleshooting hardware, software, and network issues, with a proven track record of improving system uptime and user satisfaction.
Weak Summary
I have worked in IT support for a few years and can fix computers and help people with their problems.
Example #2
Strong Summary
Experienced IT professional with expertise in Windows 10, Office 365, and Active Directory. Adept at resolving complex technical issues and delivering excellent customer service to end users.
Weak Summary
I know how to use Windows and Office and can help people with their computer problems.
Example #3
Strong Summary
Proactive Desktop Support Specialist with a strong background in remote desktop support, ticketing systems, and deployment. Committed to delivering timely solutions and maintaining high levels of user satisfaction.
Weak Summary
I have done desktop support and can help with tickets and remote support.
Resume achievement examples for Desktop Support
Example #1
Strong Achievement
Resolved over 1,200 technical support tickets annually with a 98% customer satisfaction rating, reducing average resolution time by 30%.
Weak Achievement
Helped users with their technical issues and made them happy.
Example #2
Strong Achievement
Led the deployment of Windows 10 to 300+ workstations, ensuring zero downtime and seamless user transition.
Weak Achievement
Assisted with installing Windows on computers.
Example #3
Strong Achievement
Trained and mentored 5 new IT support staff, improving team efficiency and reducing onboarding time by 25%.
Weak Achievement
Helped train new team members.
Essential skills for a Desktop Support
- Windows 10
- Microsoft Office 365
- Active Directory
- Remote Desktop
- Ticketing Systems
- Hardware Troubleshooting
- Software Installation
- Network Troubleshooting
- Customer Service
- Imaging and Deployment
Resume best practices
Tailor Your Resume for a Desktop Support
Customize your resume for the specific position you're applying for. Use keywords from the job description and highlight the most relevant experience.
Keep It Concise and Focused
Ideally, your resume should be one page (two if you have extensive experience). Focus on achievements and essential information and avoid fluff.
Use a Clean, Professional Format
Stick to a simple layout with consistent font, spacing, and section headings. Use bullet points for readability. Avoid overly decorative fonts or colors.
Start with a Strong Summary
Write a compelling summary or objective at the top that briefly outlines your background, key skills, and what you bring to being a Desktop Support.
Emphasize Achievements Over Duties
Use bullet points to describe what you accomplished as a Desktop Support, not just what you were responsible for. Include measurable results when possible (e.g., "Increased sales by 25% in six months").
Use Action Verbs
Start bullet points with strong action verbs like "Led," "Developed," "Improved," "Streamlined," to convey impact and ownership.
Highlight Skills and Tools
Create a dedicated skills section that includes technical tools, software, or soft skills relevant to being a Desktop Support (e.g., Excel, Python, CRM systems, leadership, communication).
Include Education and Certifications
List your educational background and any relevant certifications or ongoing courses. Mention GPA if it’s strong (generally above 3.5) and you're early in your career.
Proofread Carefully
Avoid spelling or grammatical errors since they can be deal-breakers. Ask someone else to review your resume or use tools like Grammarly.