Customer Success Manager resume example
What makes this resume great
This resume is a strong example for a Customer Success Manager because it demonstrates a clear career progression in customer-facing roles, with increasing responsibility. The candidate highlights relevant skills such as SaaS, onboarding, and churn reduction, which are critical for the role. The educational background in communication supports strong interpersonal abilities. The resume also shows experience in both customer success and account management, indicating versatility. The inclusion of metrics and achievements would further strengthen the resume.
Resume summary examples for Customer Success Manager
Example #1
Strong Summary
Customer Success Manager with 8+ years of experience in SaaS environments, specializing in onboarding, product adoption, and churn reduction. Proven track record of driving customer satisfaction and retention through data-driven strategies and cross-functional collaboration.
Weak Summary
I have worked in customer success for several years and am good at helping customers and working with teams.
Example #2
Strong Summary
Results-oriented Customer Success Manager skilled in account management, upselling, and customer training, with a passion for building long-term client relationships and delivering measurable business outcomes.
Weak Summary
I like working with customers and helping them use products better.
Example #3
Strong Summary
Experienced Customer Success Manager with a background in communication and a history of reducing churn and increasing upsell revenue for SaaS companies.
Weak Summary
I have a degree in communication and have worked in customer success roles.
Resume achievement examples for Customer Success Manager
Example #1
Strong Achievement
Reduced customer churn by 25% year-over-year at TechFlow Solutions by implementing a proactive customer engagement program.
Weak Achievement
Helped reduce customer churn at TechFlow Solutions.
Example #2
Strong Achievement
Increased upsell revenue by 30% within one year by identifying customer needs and collaborating with the sales team at BrightCloud Software.
Weak Achievement
Worked with the sales team to increase upsell revenue.
Example #3
Strong Achievement
Onboarded over 100 enterprise clients, achieving a 95% satisfaction rate as measured by post-onboarding surveys at Connectly Inc.
Weak Achievement
Helped onboard new clients and made sure they were satisfied.
Essential skills for a Customer Success Manager
- Customer Relationship Management
- Onboarding
- Product Adoption
- Account Management
- SaaS
- Upselling
- Churn Reduction
- Cross-functional Collaboration
- Data Analysis
- Customer Training
Resume best practices
Tailor Your Resume for a Customer Success Manager
Customize your resume for the specific position you're applying for. Use keywords from the job description and highlight the most relevant experience.
Keep It Concise and Focused
Ideally, your resume should be one page (two if you have extensive experience). Focus on achievements and essential information and avoid fluff.
Use a Clean, Professional Format
Stick to a simple layout with consistent font, spacing, and section headings. Use bullet points for readability. Avoid overly decorative fonts or colors.
Start with a Strong Summary
Write a compelling summary or objective at the top that briefly outlines your background, key skills, and what you bring to being a Customer Success Manager.
Emphasize Achievements Over Duties
Use bullet points to describe what you accomplished as a Customer Success Manager, not just what you were responsible for. Include measurable results when possible (e.g., "Increased sales by 25% in six months").
Use Action Verbs
Start bullet points with strong action verbs like "Led," "Developed," "Improved," "Streamlined," to convey impact and ownership.
Highlight Skills and Tools
Create a dedicated skills section that includes technical tools, software, or soft skills relevant to being a Customer Success Manager (e.g., Excel, Python, CRM systems, leadership, communication).
Include Education and Certifications
List your educational background and any relevant certifications or ongoing courses. Mention GPA if it’s strong (generally above 3.5) and you're early in your career.
Proofread Carefully
Avoid spelling or grammatical errors since they can be deal-breakers. Ask someone else to review your resume or use tools like Grammarly.