What makes this resume great
This resume is a great example for a Concierge role because it demonstrates a clear career progression in hospitality, with increasing responsibility and leadership. The candidate has relevant education and extensive experience at reputable hotels, showing both depth and breadth in guest services. The skills listed are highly relevant and comprehensive for a concierge, covering both technical and interpersonal abilities. The resume also highlights leadership experience, which is valuable for senior or lead concierge positions. The inclusion of a professional website and LinkedIn profile adds credibility and professionalism.
Resume summary examples for Concierge
Example #1
Strong Summary
Experienced Concierge with over 8 years in luxury hospitality, specializing in guest services, event coordination, and team leadership. Proven track record of exceeding guest expectations and managing high-profile events at top-rated hotels.
Weak Summary
I have worked in hotels for several years and am good at helping guests.
Example #2
Strong Summary
Hospitality professional with a Bachelor’s in Hospitality Management and a passion for delivering exceptional guest experiences. Skilled in problem-solving, reservation management, and local area recommendations.
Weak Summary
I studied hospitality and like working with people.
Example #3
Strong Summary
Lead Concierge with a history of improving guest satisfaction scores and streamlining front desk operations. Adept at multitasking and conflict resolution in fast-paced environments.
Weak Summary
I have done concierge work and can handle busy days.
Resume achievement examples for Concierge
Example #1
Strong Achievement
Increased guest satisfaction scores by 15% year-over-year through personalized service and proactive problem resolution at The Grand Regency Hotel.
Weak Achievement
Helped guests have a good experience at the hotel.
Example #2
Strong Achievement
Coordinated over 200 successful events annually, consistently receiving positive feedback from guests and event organizers.
Weak Achievement
Helped with events at the hotel.
Example #3
Strong Achievement
Trained and supervised a team of 8 concierges, reducing guest wait times by 30% during peak hours.
Weak Achievement
Worked with other concierges to help guests.
Essential skills for a Concierge
- Guest Services
- Problem Solving
- Communication
- Event Coordination
- Time Management
- Multitasking
- Local Area Knowledge
- Reservation Management
- Team Leadership
- Conflict Resolution
Resume best practices
Tailor Your Resume for a Concierge
Customize your resume for the specific position you're applying for. Use keywords from the job description and highlight the most relevant experience.
Keep It Concise and Focused
Ideally, your resume should be one page (two if you have extensive experience). Focus on achievements and essential information and avoid fluff.
Use a Clean, Professional Format
Stick to a simple layout with consistent font, spacing, and section headings. Use bullet points for readability. Avoid overly decorative fonts or colors.
Start with a Strong Summary
Write a compelling summary or objective at the top that briefly outlines your background, key skills, and what you bring to being a Concierge.
Emphasize Achievements Over Duties
Use bullet points to describe what you accomplished as a Concierge, not just what you were responsible for. Include measurable results when possible (e.g., "Increased sales by 25% in six months").
Use Action Verbs
Start bullet points with strong action verbs like "Led," "Developed," "Improved," "Streamlined," to convey impact and ownership.
Highlight Skills and Tools
Create a dedicated skills section that includes technical tools, software, or soft skills relevant to being a Concierge (e.g., Excel, Python, CRM systems, leadership, communication).
Include Education and Certifications
List your educational background and any relevant certifications or ongoing courses. Mention GPA if it’s strong (generally above 3.5) and you're early in your career.
Proofread Carefully
Avoid spelling or grammatical errors since they can be deal-breakers. Ask someone else to review your resume or use tools like Grammarly.